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.unread-count{line-height:20px;position:absolute;bottom:5px;right:15px;color:#fff;background-color:#ff661a;border-radius:50%;width:20px;height:20px;text-align:center}.em-dialog.off-duty-prompt{width:300px;height:190px;position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;background-color:#fff;box-shadow:0 10px 20px rgba(0,0,0,.3);border-radius:4px;border:none}.em-dialog.off-duty-prompt>.header{height:40px;line-height:40px;padding:0 15px;color:#fff;font-size:14px;font-weight:700}.em-dialog.off-duty-prompt>.body{padding:0 10px;line-height:145px;height:150px;overflow:auto}.em-dialog.off-duty-prompt>.body>.content{line-height:20px;display:inline-block;vertical-align:middle;text-align:left;width:100%}.em-dialog.cta-prompt{top:50px;height:auto;bottom:auto;overflow:initial}.em-dialog.cta-prompt>.indicator{border-width:0 10px 10px;border-left-color:transparent;border-right-color:transparent;border-style:solid;width:3px;height:3px;display:inline-block;position:absolute;top:-10px;left:10px}.em-dialog.cta-prompt>.header{color:#fff;padding:0 10px;height:40px;line-height:40px;border-top-right-radius:5px;border-top-left-radius:5px}.em-dialog.cta-prompt>.header>.avatar{height:30px;width:30px;border-radius:50px}.em-dialog.cta-prompt>.header>.title{font-size:16px;vertical-align:text-bottom;padding-left:10px}.em-dialog.cta-prompt>.header>.btn-close{float:right;line-height:40px}.em-dialog.cta-prompt>.header>.btn-close:before{font-size:40px}.em-dialog.cta-prompt>.body{padding:10px;height:100px;font-size:14px;overflow-y:auto;border-bottom:1px solid #e5e5e5}.em-dialog.cta-prompt>.footer{height:50px;margin:0 20px;width:auto;line-height:50px;float:right}.em-dialog.cta-prompt>.footer .btn-reply{width:auto;height:35px;line-height:35px;font-size:16px;padding:0 10px;vertical-align:middle;float:none}.em-dialog.cta-prompt>.footer .btn-reply:before{padding-right:10px;font-size:25px}.em-dialog.cta-prompt.bottom{top:auto;width:auto;bottom:45px;right:10px;left:10px}.em-dialog.cta-prompt.bottom>.indicator{top:auto;bottom:-12px;left:auto;right:40px;border-width:10px 10px 0;border-top-color:#fff}.em-dialog.loading{z-index:9999}.em-dialog.loading .wrapper{width:100px;height:100px;position:absolute;top:50%;left:50%}.em-dialog.loading .wrapper>div{position:relative;left:-50%;position:-50%;top:-100%}.em-dialog.session-over-limit .wrapper{width:300px;height:190px;position:fixed;top:0;bottom:0;left:0;right:0;margin:auto;border:none;text-align:center;color:#666}.em-dialog.session-over-limit .wrapper .tip-word{margin-top:10px}.window-demo .em-dialog.satisfaction .wrapper{width:100%;height:unset}.window-demo .em-dialog.satisfaction .wrapper .cancel,.window-demo .em-dialog.satisfaction .wrapper .confirm{display:block;margin:10px auto}.window-demo .em-dialog.satisfaction .wrapper textarea{margin:20px auto;width:350px;font-family:var(--font-family);font-size:14px;color:var(--text-primary)}.window-demo .em-dialog.session-closed-dialog .wrapper{width:100%}.window-demo .em-dialog.ticket{width:360px}.window-demo .em-dialog.ticket .wrapper{width:100%}.window-demo .em-dialog.ticket .wrapper .cancel,.window-demo .em-dialog.ticket .wrapper .confirm{display:block;margin:10px auto}.window-demo .em-dialog.ticket .wrapper textarea{font-family:var(--font-family);margin:17px auto;width:350px}.window-demo .em-dialog.ticket .wrapper .phone{margin-bottom:20px}#demo-wrapper .wrapper{width:100%;margin-top:0;padding:0;padding-bottom:1px}#demo-wrapper .wrapper h3,#demo-wrapper .wrapper input,#demo-wrapper .wrapper p,#demo-wrapper .wrapper textarea{display:block;font-size:14px;font-weight:400;width:75%;margin:0 26px;margin:auto}#demo-wrapper .wrapper input,#demo-wrapper .wrapper textarea{border:1px solid #d8d9da;border-radius:4px;padding:10px;width:75%;-moz-box-sizing:border-box;box-sizing:border-box}#demo-wrapper .wrapper textarea{margin-top:15px}#demo-wrapper .wrapper .line{margin:0 auto;width:75%;border:1px solid #ededed;margin-bottom:17px}#demo-wrapper .wrapper h3{margin:15px 26px}#demo-wrapper .wrapper input{height:36px}#demo-wrapper .wrapper .note-category{font-size:14px;font-weight:400;margin:10px 0;position:relative;display:block;width:100%;border:1px solid #d8d9da;border-radius:4px;-moz-box-sizing:border-box;box-sizing:border-box;height:36px;cursor:pointer;width:75%;margin:auto;margin-top:15px}#demo-wrapper .wrapper .font-red{position:relative;left:90%;top:-36px;color:red}#demo-wrapper .wrapper .font-red-text{position:relative;left:90%;top:-90px;color:red}#demo-wrapper .confirm{width:111px;padding:0;height:30px;line-height:30px;border-radius:4px;color:#fff;border:none;font-size:14px;margin:10px auto;text-align:center;cursor:pointer;display:block}#demo-wrapper 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li:hover{background-color:#e6e6e6}.em-model{position:absolute;width:100%;filter:progid:DXImageTransform.Microsoft.Alpha(Opacity=30);background-color:rgba(0,0,0,.3);top:0;bottom:0;z-index:999}#em-article-container{position:absolute;top:0;width:100%;height:100%;z-index:1;display:none;overflow:hidden;background-color:#fff}#em-article-container>.em-article-body{width:100%;height:100%;font-size:0}#em-article-container>.em-article-body.ios-scroll{-webkit-overflow-scrolling:touch;overflow:auto}#em-article-container>.em-article-body #em-article-close{position:relative;z-index:10;background-color:#fff;width:100%;height:50px;box-shadow:0 0 10px 0 rgba(0,0,0,.3)}#em-article-container>.em-article-body #em-article-close .icon-back{padding-right:10px;display:inline-block;cursor:pointer;font-size:16px;line-height:50px}#em-article-container>.em-article-body #em-article-close .icon-back:before{color:#000}#em-article-container>.em-article-body #em-article-close .new-message{position:relative}#em-article-container>.em-article-body #em-article-close .new-message .news{position:absolute;top:13px;width:8px;height:8px;background:red;border-radius:50%}#em-article-container>.em-article-body #em-article-close .hide{display:none}.ui-cmp-tab{position:relative;display:inline-block;-moz-box-sizing:border-box;box-sizing:border-box;width:100%;height:100%;overflow:hidden}.ui-cmp-tab .head{background:#f9f9f9;border-radius:4px 4px 0 0}.ui-cmp-tab>div{border-radius:0 0 4px 4px}.ui-cmp-tab.headless>ul{display:none}.ui-cmp-tab.headless>div{height:100%;top:0}.ui-cmp-tab>span{display:inline-block;width:25px;height:50px;line-height:44px;position:absolute;top:0;background-color:#f9f9f9;color:rgba(0,0,0,.18)}.ui-cmp-tab .ul-left{left:0}.ui-cmp-tab .ul-right{right:0}.ui-cmp-tab .hover:hover{cursor:pointer;color:#000}.ui-cmp-tab>ul{height:50px;position:relative;padding:0 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#2096ff;font-weight:600;background-color:#fff}.ui-cmp-tab>div{position:absolute;background-color:#fff;overflow-y:auto;top:51px;bottom:0;left:0;right:0}.ui-cmp-tab.round{border:0;border-bottom:1px solid;border-color:#cfd2d9;border-radius:5px;overflow:hidden}.em-mobile{border-radius:0}.em-mobile #em-kefu-webim-self{height:-webkit-calc(100% - 120px);height:-moz-calc(100% - 120px);height:calc(100% - 120px)}.em-mobile .big-video{height:100%}.em-mobile .multi-video-container{max-width:800px;margin:0 auto;position:relative;height:245px}.em-mobile .multi-video-container .mini-video-window{display:inline-block;position:absolute!important;width:33%;right:0;border:1px solid hsla(0,0%,100%,.5);z-index:2;height:115px;background:#000}.em-mobile .multi-video-container .mini-video-window video{height:90px}.em-mobile .multi-video-container .mini-video-window.current-video{height:245px;width:100%;border:none;z-index:1}.em-mobile .multi-video-container .mini-video-window.current-video video{height:210px}.em-mobile .multi-video-container .mini-video-window .nickname{text-align:center}.em-mobile .multi-video-container .mini-video-window:nth-child(3){top:120px}.em-mobile .em-video-container{position:fixed;top:0;left:0;bottom:0;right:0;z-index:99999}.em-mobile .em-video-container .full-video-box{width:100%;height:100%;position:relative;background:#000}.em-mobile .em-video-container .full-video-box video{max-width:100%;height:90%;position:absolute;top:5%;left:0;right:0;bottom:0;margin:auto}.em-mobile .em-video-container .video-container-close{width:2.375rem;height:2.375rem;line-height:2.375rem;position:absolute;top:10px;left:10px;z-index:1}.em-mobile .em-video-container .video-container-close .icon-close{color:#fff}.em-mobile .em-video-container .video-container-close .icon-close:before{font-size:2.8rem;font-size:15px}.em-mobile #main-video-argo{background-color:#000;height:100%}.em-mobile #main-video-argo .mini-video-argo{height:187px}.em-mobile #main-video-argo #mini-video-agent,.em-mobile #main-video-argo #mini-video-visitor,.em-mobile #main-video-argo .mini-video-agent{height:186px;width:33%;float:left}.em-mobile #main-video-argo .big-video-argo{height:60%;position:relative}.em-mobile #main-video-argo #big-video-argo{height:100%;margin:auto}.em-mobile #main-video-argo .icon-camera{position:absolute;right:10px;bottom:10px;z-index:10}.em-mobile #main-video-argo .toggle-carema-btn{position:absolute;right:10px;bottom:10px;z-index:10}.em-mobile #main-video-argo .toggle-microphone-btn{position:absolute;right:40px;bottom:10px;z-index:10}.em-mobile #main-video-argo .return-to-multi-video{position:absolute;left:10px;z-index:10}.em-mobile .video-agora-wrapper{width:360px;height:570px;z-index:1000;position:absolute;left:50%;top:50%;margin-left:-180px;background-color:#fff;border-radius:5px;box-shadow:0 10px 20px 0 rgba(0,0,0,.3)}.em-mobile .video-agora-wrapper .status-bar{-moz-box-sizing:border-box;box-sizing:border-box;position:relative;height:50px;color:#000}.em-mobile .video-agora-wrapper .status-bar>div{display:-webkit-box;display:-webkit-flex;display:-moz-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-webkit-align-items:center;-moz-box-align:center;-ms-flex-align:center;align-items:center;-webkit-justify-content:space-around;-ms-flex-pack:distribute;justify-content:space-around;height:35px}.em-mobile .video-agora-wrapper .status-bar .status-text{padding:8px;font-size:13px;position:absolute;left:2px;top:2px}.em-mobile .video-agora-wrapper .status-bar .time-escape{font-size:18px}.em-mobile .video-agora-wrapper .status-bar .control-panel{position:absolute;bottom:8px;right:8px}.em-mobile .video-agora-wrapper .status-bar .control-panel i{display:inline-block;width:32px;height:32px;font-size:24px;cursor:pointer;border-radius:50%}.em-mobile .video-agora-wrapper .status-bar .control-panel i:before{font-size:22px;position:relative;left:5px;top:-3px}.em-mobile .video-agora-wrapper .status-bar .control-panel i.accept-button{background:-webkit-linear-gradient(278deg,#5ef61e,#44d434);background:-moz- oldlinear-gradient(278deg,#5ef61e 0,#44d434 100%);background:linear-gradient(172deg,#5ef61e,#44d434);margin-right:8px}.em-mobile .video-agora-wrapper .status-bar .control-panel i.end-button{background-color:#db2400}.em-mobile .video-agora-wrapper .status-bar .collapse-toggle-button{display:inline-block;position:absolute;top:4px;right:4px;-webkit-transform:rotate(-90deg);-moz-transform:rotate(-90deg);-ms-transform:rotate(-90deg);transform:rotate(-90deg)}.em-mobile .video-agora-wrapper .status-bar.collapsed{height:32px;background-color:#70ba26}.em-mobile .video-agora-wrapper .status-bar.collapsed .control-panel{display:none}.em-mobile .video-agora-wrapper .status-bar.collapsed .status-text,.em-mobile .video-agora-wrapper .status-bar.collapsed .time-escape{display:inline;line-height:32px;padding:0 0 0 10px;font-size:12px}.em-mobile .video-agora-wrapper .status-bar.collapsed .collapse-toggle-button{-webkit-transform:rotate(90deg);-moz-transform:rotate(90deg);-ms-transform:rotate(90deg);transform:rotate(90deg)}.em-mobile .video-agora-wrapper .status-bar.collapsed~.video-panel{display:none}.em-mobile .video-agora-wrapper .status-bar.terminated{background-color:#db2400}.em-mobile .video-agora-wrapper .status-bar.terminated .time-escape{display:none}.em-mobile .video-agora-wrapper .video-contener{height:-webkit-calc(100% - 100px);height:-moz-calc(100% - 100px);height:calc(100% - 100px);min-width:310px;min-height:270px;background-color:#000}.em-mobile .video-agora-wrapper .video-contener .big-video{width:100%;position:relative;height:100%}.em-mobile .video-agora-wrapper .video-contener .mini-wraper{min-height:68px;padding:10px;position:absolute;z-index:11}.em-mobile .video-agora-wrapper .video-contener .mini-wraper span{font-size:12px;color:#fff;background:rgba(0,0,0,.5);padding:2px 5px;display:inline-block;word-break:keep-all;overflow:hidden;max-width:100%;text-overflow:ellipsis;-moz-box-sizing:border-box;box-sizing:border-box;border-radius:3px;-webkit-transform:scale(.8);-moz-transform:scale(.8);-ms-transform:scale(.8);transform:scale(.8);white-space:nowrap}.em-mobile .video-agora-wrapper .video-contener .mini-video{width:90px;height:68px;float:left;margin-right:10px}.em-mobile .video-agora-wrapper .top{height:50px}.em-mobile .video-agora-wrapper .foot{height:50px;display:-webkit-box;display:-webkit-flex;display:-moz-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-webkit-justify-content:center;-moz-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-webkit-align-items:center;-moz-box-align:center;-ms-flex-align:center;align-items:center}.em-mobile .video-agora-wrapper .foot i{width:36px;height:36px;border:1px solid #d7d7d7;border-radius:10px;display:inline-grid;margin-right:15px;-webkit-box-align:center;-webkit-align-items:center;-moz-box-align:center;-ms-flex-align:center;align-items:center}.em-mobile .video-agora-wrapper .foot i.gray:before{color:#ccc}.em-mobile .video-agora-wrapper .nickName{text-align:center;top:5px;color:#fff;display:inline}.em-mobile .video-agora-wrapper>span{position:absolute;z-index:2}.em-mobile .video-agora-wrapper span.barb,.em-mobile .video-agora-wrapper span.bart{height:4px;left:-1px;right:-1px;cursor:n-resize}.em-mobile .video-agora-wrapper span.bart{top:-1px}.em-mobile .video-agora-wrapper span.barb{bottom:-1px}.em-mobile .video-agora-wrapper span.barl,.em-mobile .video-agora-wrapper span.barr{width:4px;top:-1px;bottom:-1px;cursor:e-resize}.em-mobile .video-agora-wrapper span.barl{left:-1px}.em-mobile .video-agora-wrapper span.barr{right:-1px}.em-mobile .video-agora-wrapper span.bar{width:14px;height:14px;cursor:nw-resize;bottom:-1px;right:-1px}.em-mobile .em-widget-box{width:100%;height:100%}.em-mobile .em-widget-box .mobile-model{position:absolute;z-index:10;width:100%;height:100%;background:rgba(0,0,0,.5);display:-webkit-box;display:-webkit-flex;display:-moz-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-webkit-align-items:center;-moz-box-align:center;-ms-flex-align:center;align-items:center;-webkit-justify-content:space-around;-ms-flex-pack:distribute;justify-content:space-around}.em-mobile .em-widget-box .mobile-model .model-container{width:70%;background:#fff;padding:10px}.em-mobile .em-widget-box .mobile-model .model-container>span{color:#1ba8ed;float:right;margin-right:20px;padding:5px}.em-mobile.big-window .em-widget-send-wrapper,.em-mobile.big-window .em-widget-wrapper{width:100%}.em-mobile .em-self-wrapper,.em-mobile .em-widget-send-wrapper,.em-mobile .em-widget-wrapper{width:100%}.em-mobile .em-self-wrapper,.em-mobile .em-widget-wrapper{position:absolute}.em-mobile .em-self-wrapper{top:60px;bottom:80px;height:-webkit-calc(100% - 80px);height:-moz-calc(100% - 80px);height:calc(100% - 80px)}.em-mobile .em-header-status-text,.em-mobile .em-widget-header-nickname{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:55%}.em-mobile .em-widget-header-nickname{font-size:1.2rem}.em-mobile .em-service-title{position:absolute;left:0;top:0;width:100%;height:100%;text-align:center;margin:0;display:-webkit-box;display:-webkit-flex;display:-moz-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-webkit-align-items:center;-moz-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-webkit-justify-content:center;-moz-box-pack:center;-ms-flex-pack:center;justify-content:center}.em-mobile .queuing-number-status{font-size:14px}.em-mobile .chat-wrapper{bottom:77px;border-right:none}.em-mobile .chat-pop{height:75%;width:100%;background-color:#fff;position:relative;top:30%;z-index:999;border-radius:10px}.em-mobile .chat-pop iframe{width:100%;height:100%}.em-mobile .chat-pop>i{float:right}.em-mobile .em-widget-tip span{font-size:1rem}.em-mobile .em-widget-header{width:100%;height:60px;line-height:60px;font-size:1.1rem;border-radius:0;box-shadow:none;-moz-box-sizing:border-box;box-sizing:border-box}.em-mobile .em-widget-header .em-agent-face{width:40px!important;height:40px!important}.em-mobile .em-widget-header .btn-keyboard:before{font-size:30px}.em-mobile .em-widget-content-box{top:60px;background-color:#fff}.em-mobile .em-btn-list button{font-size:1.2rem;line-height:26px;box-shadow:none;font-size:14px}.em-mobile .em-widget-msg-container{padding:8px;font-size:14px}.em-mobile .em-widget-msg-container .list-title{font-size:14px}.em-mobile .em-widget-msg-container.em-widget-msg-file,.em-mobile .em-widget-msg-container.em-widget-msg-html-form{padding:0}.em-mobile .em-widget-msg-container.em-widget-msg-list{width:100%;-moz-box-sizing:border-box;box-sizing:border-box;padding:0}.em-mobile 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